Thank you for shopping with Nafiria. We value your trust and strive to ensure your satisfaction with every purchase. This Refund Policy outlines the terms under which refunds or exchanges may be issued for products or services purchased through https://nafiria.com.
If you have questions about your order, please contact us at:
📧 Email: contact@nafiria.com
📞 Phone: +1 (302) 258-4752
🏢 Address: 1128 University Blvd NE, Albuquerque, NM 87102, USA
1. Eligibility for Refunds
We offer refunds under certain conditions depending on the nature of your purchase:
- Physical Products: You may request a refund within 14 days of delivery if the item is defective, damaged, or not as described.
- Digital Products or Services: Due to the nature of digital content, refunds are granted only in cases of duplicate payments, technical errors, or failure to deliver access to the purchased content.
- Custom or Personalized Orders: Items created specifically for you are non-refundable unless there is a proven defect or error on our part.
To qualify for a refund, the product must be unused, in its original packaging, and accompanied by proof of purchase.
2. How to Request a Refund
To start a refund request, please contact us by email at contact@nafiria.com with:
- Your full name and order number
- The product or service in question
- A brief description of the issue
- Supporting evidence (such as photos, if applicable)
Our support team will review your request within 3–5 business days and respond with next steps.
3. Returns (if applicable)
If a physical return is required, we will provide you with the return address and instructions.
Please do not send any products back to us without prior authorization.
Customers are responsible for shipping costs unless the item was defective or incorrect due to our error.
4. Non-Refundable Items
Refunds will not be issued for:
- Downloaded or accessed digital content
- Services already rendered or completed
- Gift cards or promotional items
- Sale or clearance products marked as “Final Sale”
5. Late or Missing Refunds
If you have been approved for a refund but have not received it within 10 business days, please:
- Check your bank account or credit card statement again.
- Contact your payment provider, as processing times may vary.
- If you still have not received your refund, contact us at contact@nafiria.com, and we will assist you.
6. Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Orders that have not yet been processed or shipped may be canceled for a full refund.
Once an order is fulfilled, it cannot be canceled but may still qualify for a return under our refund policy.
7. Policy Updates
Nafiria reserves the right to modify this Refund Policy at any time to reflect updates in our products, services, or legal requirements.
The latest version will always be available on this page, with the effective date listed above.
8. Contact Us
If you have any concerns or questions about refunds, returns, or cancellations, please reach out to our support team at:
📧 contact@nafiria.com
📞 +1 (302) 258-4752
🏢 1128 University Blvd NE, Albuquerque, NM 87102, USA